Support

Write to [email protected]. We answer within two business days. Please never send us your passcode or your photos — we don't need them to help.

I forgot my passcode

On the lock screen, tap "Forgot the code?" and confirm with Face ID. You set a new code and nothing is lost: the code is a gate, not the key.

I got a new iPhone

Sign in with the same Apple ID, make sure iCloud Drive and iCloud Keychain are on, and install Hideout. Your vault downloads from your own iCloud.

My files don't appear

Check Settings → [your name] → iCloud: iCloud Drive and iCloud Keychain must both be on, and there must be free iCloud storage. Your files stay untouched until the vault loads.

Restoring a purchase

Open Settings in the app → Premium → Restore Purchases. It works on any iPhone signed in with the Apple ID you bought with.

Cancelling a subscription

Open the Settings app → [your name] → Subscriptions → Hideout → Cancel Subscription. Everything you've hidden stays yours: viewing and export never expire.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.